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Privacy Policy

Your Information. Our Responsibility.

At FAZ Travels & Tours Ltd, we use personal information to respond to enquiries, support registration, guide package selection, process travel arrangements, and communicate clearly with pilgrims before, during, and after their sacred journey.

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Last updated: [Insert Date] FAZ Travels & Tours Ltd www.faztravels.com
Privacy at a Glance

Clear privacy for your sacred journey.

These are the most important points in plain English, before the detailed policy sections below.

01

We Collect What Is Needed

FAZ Travels may collect details needed to answer enquiries, support registration, process travel arrangements, and guide pilgrims.

02

WhatsApp Submission Is User-Controlled

Some website forms prepare your details into a WhatsApp message. Your details are sent only when you choose to send the message in WhatsApp.

03

Sensitive Travel Details Are Handled Carefully

Passport details, next of kin information, and travel preferences should only be shared through trusted FAZ Travels channels.

04

We May Work with Travel Partners

Where necessary, information may be shared with relevant travel service providers such as airlines, hotels, visa-related processors, or ground support teams.

05

Website Tools May Store Device-Only Progress

Interactive tools like checklist progress or quiz progress may be stored on your own device to make the website easier to use.

Please share sensitive documents carefully.

Only send passport pages, next of kin details, payment-related information, or travel documents through verified FAZ Travels contact channels. When in doubt, call or message FAZ Travels first.

Information We May Collect

Only the details needed to support your enquiry, registration, and travel.

FAZ Travels may collect different information depending on whether you are asking a question, registering interest, choosing a package, or preparing for travel.

Identity & Contact

Name, phone number, email address, location, preferred contact channel, and enquiry details.

Package Interest

Hajj, Umrah, Ramadan Umrah, travel dates, room preference, budget range, and number of travellers.

Passport & Travel

Passport information, travel documents, flight details, visa-related information, and travel preferences where needed.

Next of Kin

Emergency contact details that may help FAZ Travels support you responsibly during travel preparation or the journey.

Symbolic travel baggage for Umrah and Hajj journey
Travel information helps FAZ Travels prepare, guide, and support pilgrims with clarity.
WhatsApp Forms

How website forms may work with WhatsApp.

Some FAZ Travels forms may prepare a WhatsApp message from the details you enter. You stay in control because the message is not sent until you choose to send it in WhatsApp.

1

You enter details

You may type your name, phone number, travel interest, package choice, or question into a website form.

2

The site prepares a message

Your details may be arranged into a WhatsApp message so FAZ Travels can understand your request.

3

WhatsApp opens

You can review the message inside WhatsApp before anything is sent to FAZ Travels.

4

You choose to send

Your details are sent only if you tap the send button in WhatsApp.

5

FAZ responds

FAZ Travels uses the message to answer, guide registration, or support the next travel step.

Policy Details

What FAZ Travels may do with personal information.

Each topic is written in practical terms so visitors can understand how privacy relates to registration, package enquiry, Hajj, Umrah, Ramadan Umrah, and travel support.

Responding to enquiries

FAZ Travels may use your details to answer questions about packages, travel dates, prices, requirements, or support options.

Supporting registration

Details may be used to understand your travel interest, confirm package choices, and guide you through next steps.

Processing travel arrangements

Where required, information may support flights, accommodation, visa-related steps, airport protocol, and on-ground coordination.

Communicating clearly

FAZ Travels may contact you by phone, WhatsApp, SMS, or email about your enquiry, registration, travel updates, or service support.

Passport information

Passport details may be needed for visa-related processing, booking support, identity confirmation, and travel documentation.

Next of kin information

Emergency contact details may help FAZ Travels support pilgrims or contact a trusted person if travel support is needed.

Travel preferences

Room type, hotel preference, mobility needs, family grouping, or travel timing may help FAZ Travels recommend suitable support.

Trusted channels

These details should only be shared through verified FAZ Travels phone numbers, WhatsApp, email, office, or official website forms.

Active enquiries

Information may be kept while FAZ Travels responds to your question or helps you compare package options.

Registered travellers

Travel records may be kept while services are being arranged, delivered, reconciled, or supported after travel.

Business records

Some information may be retained for accounting, dispute resolution, audit, compliance, or lawful record-keeping purposes.

Review or deletion requests

You may contact FAZ Travels to ask about your information, subject to service, legal, and record-keeping requirements.

Review before sending

When a WhatsApp message opens, you can edit or delete any part of the message before sending it.

Keep details accurate

Correct passport names, dates, phone numbers, and next of kin details help reduce travel processing delays.

Ask questions

You can contact FAZ Travels if you want to understand how your information is being used for your enquiry or travel support.

Use verified contacts

If someone asks for sensitive documents outside official FAZ Travels channels, confirm with FAZ Travels before sharing.

Travel Processing Partners

Who information may be shared with.

Where necessary for travel arrangements, FAZ Travels may share relevant information with trusted travel service providers. Information should be limited to what is reasonably needed for the service.

Flights & Hotels

Airlines, hotels, transport providers, and booking support teams may need traveller and itinerary details.

Visa-Related Support

Visa-related processors or travel support providers may need passport and travel details for processing steps.

Ground Support

Airport protocol, accommodation, transport, or on-ground support teams may need practical travel details.

Quiet airport terminal representing travel processing
Travel coordination may require sharing only relevant details with providers involved in the journey.
Website Tools

How interactive website features may work.

The FAZ Travels website may include helpful tools, embeds, and links. Some features work on the website, while others open a third-party service such as WhatsApp, YouTube, or maps.

Checklist and quiz progress

Some interactive tools may remember progress on your own device, such as a travel checklist, package quiz, or preparation steps.

  • Progress may be stored in your browser so the tool feels easier to continue later.
  • Device-only progress is not the same as formal registration with FAZ Travels.
  • Clearing your browser data may remove saved progress from your device.

YouTube videos and map embeds

Pages may include embedded videos or maps to help visitors understand destinations, office location, or travel guidance.

  • Embedded services may collect technical information according to their own privacy practices.
  • Opening or playing embedded content may connect your browser to that third-party provider.
  • You can use browser settings to control cookies, permissions, or tracking preferences.

Website performance and improvement

The website may use technical tools to keep pages working, understand general usage, prevent abuse, or improve visitor experience.

  • Technical information may include browser type, device type, pages visited, approximate location, or referral source.
  • These tools should support website reliability, security, and improvement.
  • Cookie settings and browser controls may affect how some website features work.
Care & Security

Handled with care from enquiry to return.

FAZ Travels aims to treat personal information with respect, practical security, and clear communication throughout the travel journey.

Limited access

Information should be accessed only by people who need it to respond, register, process, or support travel services.

Practical safeguards

FAZ Travels should use reasonable administrative, technical, and operational care to protect personal information.

Clear updates

Personal information may be used to send travel reminders, package updates, payment guidance, and journey support messages.

Verified channels

Visitors should use official FAZ Travels website links, phone numbers, email, office address, and WhatsApp channels.

Privacy Questions

Contact FAZ Travels about your privacy.

If you have a question about this privacy policy, your registration details, a WhatsApp message, or travel information you shared, contact FAZ Travels through the official channels below.

Phone 1+2348035047639 Phone 2+2347042806406 Emailinfo@faztravels.com
OfficeRoad 5A, Lekki Scheme 2, Ajah Lagos

Related pages

These pages may help visitors understand packages, registration, travel preparation, and terms alongside this privacy policy.

01

Packages

Explore Hajj, Umrah, Ramadan Umrah, and other travel options.

Open page 02

Register

Share interest through the official registration path.

Open page 03

Terms

Review service terms alongside privacy information.

Open page 04

Travel Checklist

Prepare for your journey with practical travel steps.

Open page
FAZ Travels & Tours Ltd

It is our pleasure serving the guests of Allah.

Your journey deserves clarity, care, and trustworthy communication. For privacy questions, package enquiries, or registration support, reach FAZ Travels through an official channel.

Ask on WhatsApp Contact FAZ Travels Register Interest